General Sales Conditions

  • Social Denomination:
    Osona Globus, S.L.
  • Trade Name:
    Aircat
  • Office:
    C/ Verdaguer, 31, ent. 2nd - 08500 Vic (Barcelona) - Spain.
  • VAT:
    ESB62110002
  • Contact:
    E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it. - Tel : (+34) 93 889 33 36 - Mobile/Whatsapp : (+34) 609 832 974
  • Websites:
    https://aircat.cat, https://osonaglobus.cat, https://regalaunvueloenglobo.com
Osona Globus SL is a Passenger Air Transport company accredited by Agencia Estatal de Seguridad Aérea.

Conditions of the air ticket:

  • You can buy flight tickets online through the website https://aircat.cat, by phone, email or in person at office (see address above)
  • It is also possible to purchase a flight with AirCat through portals such as Viator or Aladina . In the case of buying a ticket through a third part, these general conditions will also apply.
  • Tickets are open and are valid 1 year from the date of purchase. You can choose the date and the flight area in common agreement with AirCat.
  • The ticket is transferable. You can change the beneficiary without any problem. We only need to be informed of the name of the passengers and their weight before the flight.
  • The flight date can be changed, by mutual agreement with AirCat, up to 7 days before the flight.
  • AirCat reserves the right to change the flight date in the event of an unfavorable weather forecast. In this case, a new flight date will be assigned in agreement with the client without any additional expense.
  • No refunds.
  • The Ticket includes:
    • Preparation and inflation of the balloon
    • Flight balloon which lasts 1 hour to 1 and a half hours
    • A toast with cava and a small snack during the flight
    • Recovery of the balloon
    • The return in 4x4 to the take-off place
  • Children under 5 years old and pregnant women cannot fly in a balloon, in case of pregnancy the expiration of the ticket is postponed 9 months free of charge.

Payment and Flight Confirmation:

  • Prices are valid until 31 December of 2020, all ticket prices are per person (except for exclusive flights that means balloon)
  • The prices published on the web include VAT and accident insurance.
  • The payment method can be by credit / debit card, PayPal, Bizum, cash or bank transfer. Payment has to be fully realized the day of purchase and 24 hours before the flight confirmation.
  • To confirm your flight, we will contact you 48 hours before the scheduled flight date to confirm availability, the meeting time and that the weather forecasts are favorable for the flight.

TIPS:

Punctuality, comfortable clothes and shoes, cap (sun in summer, cold in winter), video or photo camera. It is not necessary to bundle up more than what you would take for a walk on the mountain first thing in the morning.

Flight cancellation:

Hot air balloon flights depend exclusively on the weather and the pilot is solely responsible for deciding whether or not the flight can be done. For obvious security reasons, we reserve the right to cancel a flight at any time.
  • If due to weather conditions adverse to the flight, the pilot decides to cancel the flight, another date for the flight will be rescheduled with the clients at no cost.
  • Tickets will not be reimbursed for this reason, except in the case of having agreed with AirCat in the reservation process.
  • We do not accept responsibility for costs or expenses related to the cancellation of a flight.
  • The ticket will be valid for one year from the date of sale. If you have made 4 unsuccessful attempts due to bad weather conditions during the year of validity, your ticket will be renewed for another year, at no cost to you.
  • If you want to renew the ticket for one more year, the cost is 20 Euros per person.

Security and Responsibility:

1. Boarding policy:

Customers must present a valid flight ticket in paper or digital format delivered by Aircat or the assigned reservation number to be able to board the balloons of our fleet.

As a passenger transport company, we are bound by the conditions of the Warsaw Convention. Our pilots have the final responsibility for each flight and reserve the right to decide for themselves the passengers who can go up in the balloon basket according to their own criteria. A passenger will not be accepted on board in the event that the pilot considers that the passenger may be a danger to himself, to the balloon or to the other passengers.

Because of the Covid-19 pandemic is now compulsory to wear masks during flight.

2. Requirements for a balloon flight:

We are not qualified to confirm your physical ability to perform a balloon flight. It is your responsibility to ensure that you are physically fit for a balloon flight.
You cannot fly if you are pregnant or under the influence of alcoholic beverages or drugs.

3. Children:

We do not recommend flying for children under 5 years old. Children under 12 must be accompanied by a responsible adult.

4. Pilot responsibility:

As balloon flights are totally weather depended, we cannot guarantee that the flight will follow a particular direction. Our goal is for the balloon to fly for more than one hour , but it is always the pilot who has the final responsibility to decide on the duration and conduct of any flight , as well as the appropriate terrain and time for landing for obvious reasons of passenger safety . Flights are subject to the limitations of the VFR (Visual Flight Rules) defined by the General Directorate of Civil Aviation.

Aircat balloons are registered in the Official Civil Aviation Registry and comply with European safety standards EASA (European Aviation Safety Agency). Ultramàgic SA is the CAMO (Continuous Airworthiness Management Organization ) authorized maintenance center that periodically reviews the status of Aircat Hot Air balloons.

5. Insurance:

Liability insurance is included in the price of the flight for each passenger. The level of coverage is in phase with international agreements related to air transport and the Warsaw Convention. In no case are we responsible for loss or damage to personal belongings carried on board the aircraft (including clothing) or for death or personal injury beyond the level of coverage of our insurance, except when they are the consequences of proven negligence of our personnel.

In the event that you consider that the amount of our insurance coverage could not compensate you for losses, whether due to death, personal injury or damage to your belongings, you would have to take out additional own insurance.

Any disagreement, conflict or violation with the terms and conditions of the services that we provide will be settled by the appropriate legal authority of the city of Barcelona, Spain, with the exception of causes related to the laws relating to respect for public order.

OUR SPONSORS

saltoki
Osona cuina
Simm immoniliaria
pintures vic

Contact

+34 93 889 33 36 - +34 609 832 974
C/ Verdaguer, 31 ent.2a - 08500 Vic (Barcelona)
This email address is being protected from spambots. You need JavaScript enabled to view it.

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