Customers must present a valid flight ticket in paper or digital format delivered by Aircat or the assigned reservation number to be able to board the balloons of our fleet.
As a passenger transport company, we are bound by the conditions of the Warsaw Convention. Our pilots have the final responsibility for each flight and reserve the right to decide for themselves the passengers who can go up in the balloon basket according to their own criteria. A passenger will not be accepted on board in the event that the pilot considers that the passenger may be a danger to himself, to the balloon or to the other passengers.
Because of the Covid-19 pandemic is now compulsory to wear masks during flight.
As balloon flights are totally weather depended, we cannot guarantee that the flight will follow a particular direction. Our goal is for the balloon to fly for more than one hour , but it is always the pilot who has the final responsibility to decide on the duration and conduct of any flight , as well as the appropriate terrain and time for landing for obvious reasons of passenger safety . Flights are subject to the limitations of the VFR (Visual Flight Rules) defined by the General Directorate of Civil Aviation.
Aircat balloons are registered in the Official Civil Aviation Registry and comply with European safety standards EASA (European Aviation Safety Agency). Ultramàgic SA is the CAMO (Continuous Airworthiness Management Organization ) authorized maintenance center that periodically reviews the status of Aircat Hot Air balloons.
Liability insurance is included in the price of the flight for each passenger. The level of coverage is in phase with international agreements related to air transport and the Warsaw Convention. In no case are we responsible for loss or damage to personal belongings carried on board the aircraft (including clothing) or for death or personal injury beyond the level of coverage of our insurance, except when they are the consequences of proven negligence of our personnel.
In the event that you consider that the amount of our insurance coverage could not compensate you for losses, whether due to death, personal injury or damage to your belongings, you would have to take out additional own insurance.